Return & Refund Policy

Easy Returns, Hassle-Free Support

At Favourite Readymade Garments (FavouriteKW), customer satisfaction is important to us. This Return & Refund Policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds to ensure a smooth shopping experience.

Last Updated: June 2026

1. Return Eligibility

Customers may request a return or exchange for eligible products purchased through our website, subject to the conditions outlined in this policy.

Returned items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.

2. Exchange Eligibility

We understand that sizing may occasionally require adjustments, especially for school uniforms.

Eligible products may be exchanged for a different size or replacement item, subject to stock availability and approval by our customer service team.

3. Return Request Period

Return or exchange requests should be submitted within a reasonable period after receiving the order.

Requests submitted after an extended period may not be eligible for approval.

4. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items may not be eligible for return or refund:

Innerwear
Socks
Hair Accessories
Customized or altered products
Items damaged due to misuse
Products showing signs of wear, washing, or alteration

5. Product Inspection

All returned products are subject to inspection upon receipt.

FavouriteKW reserves the right to reject return or exchange requests if the product does not meet the conditions stated in this policy.

6. Incorrect or Damaged Items

If you receive an incorrect, defective, or damaged product, please contact us as soon as possible with supporting photographs and order details.

Upon verification, we will arrange an appropriate replacement, exchange, or refund where applicable.

7. Refund Eligibility

Refunds may be approved under the following circumstances:

The ordered product is unavailable after purchase.
A verified defective item is received.
An incorrect item was delivered.
A return request has been approved according to this policy.

Refund approval remains subject to product inspection and management review.

8. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Processing times may vary depending on the payment provider, banking institution, and transaction method.

9. Shipping Charges

Original delivery charges are generally non-refundable unless the return is due to an error on our part, including incorrect, defective, or damaged products.

10. Exchange Delivery Costs

Where applicable, customers may be responsible for delivery charges associated with exchanges unless the exchange results from an error by FavouriteKW.

11. Refused or Failed Deliveries

Orders refused by the customer or returned due to incorrect address information may be subject to additional delivery fees and handling charges before re-delivery or refund processing.

12. Abuse of Return Policy

FavouriteKW reserves the right to refuse returns, exchanges, or refunds where there is evidence of misuse, fraudulent activity, excessive returns, or violation of this policy.

13. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time.

Any revisions will become effective immediately upon publication on this page.

14. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Favourite Readymade Garments

Phone: +965 6047 4753

Email: info@favouritekw.com

Website: www.favouritekw.com
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

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